Welcome to the GRCSU IT Department
Please check out our new page that hosts a lot of general resources in terms of many common issues regarding remote learning: IT Resources
To Create a HelpDesk Ticket with an Email, send your request to ticket@grcsu.org
This ticket system is open to students, parents, families, and staff members so that we can accommodate your needs accordingly. Please see the first link below. Any other questions, please email: ticket@grcsu.org.
We understand that this is a time in our lives that may require many questions, adjustments, concerns, etc., in which we may not be aware. Please reach out with anything you may require.
IT Tech Team
Gregory Connors – Chief Technology Officer
Email: gregory.connors@grcsu.org
Phone: 802-775-4342 x 2110
Milton Gardner – IT System Administrator
Email: milton.gardner@grcsu.org
Phone: 802-775-4342 x 2111
Vinnie Covino – IT Technician
Email: vinnie.covino@grcsu.org
Phone: 802-775-4342 x 2111
Neil Daub – IT Technician
Email: neil.daub@grcsu.org
Phone: 802-775-4342 x 2111
Bill Jalbert – IT Technician
Email: william.jalbert@grcsu.org
Phone: 802-775-4342 x 2111
Shannon Moriarity – Website Developer
Email: shannon.moriarity@grcsu.org
Phone: 802-775-4342 x 2111
Frequently Asked Questions
Below you may find information regarding your issue. Please look below for a solution before submitting a ticket or reaching out to us. Of course, if you cannot find what you are looking for, please contact us.
Chromebooks
Are you having issues with updating and managing your Chromebook, or your students’ Chromebooks? Click here for a Chromebook Simulator that will walk you through these issues.
Phones
The ENA SmartVoice Portal is where both users and administrators can change/update settings to their phone(s), including voicemails, emails, extensions, etc. Most of the time, you won’t need to use it, however, it is still a great resource.
The ENA SmartVoice Portal v2.0 was released three months ago. With the growing concern regarding the spread of the coronavirus and how it may impact school operations, it has been recognized that additional time may be needed to introduce the new portal. Therefore, ENA has extended the availability of the v1.0 portal to June 30, 2020. At that time, the deadline will be reassessed based on the impacts of the coronavirus. If you have any questions, please contact ENA CTAC by phone (888-612-2880) or email (support@ena.com). As always, you can contact IT for any other help you may have.
Please visit either of these links (depending on the series of phone you have) prior to contacting us:
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Other Information
Periodically, we receive information that may not be covered under Frequently Asked Questions. These announcements will be posted below.
The ENA SmartVoice Portal v2.0 was released three months ago. With the growing concern regarding the spread of the coronavirus and how it may impact school operations, it has been recognized that additional time may be needed to introduce the new portal. Therefore, ENA has extended the availability of the v1.0 portal to June 30, 2020. At that time, the deadline will be reassessed based on the impacts of the coronavirus. If you have any questions, please contact ENA CTAC by phone (888-612-2880) or email (support@ena.com). As always, you can contact IT for any other help you may have.